FAQ2021-01-12T14:29:37+08:00

About the Device

How does the AireSone Junior Device work?2021-01-12T14:04:47+08:00

The AireSone Junior Device works as follows:

1. Insert the Sensor into the Silicone Patch.

2. Place the Sensor and Silicone Patch onto the right side of your child’s chest.

3. Access live readings of your child’s respiratory rate and heart rate via the AireSone App on your phone.

Which age group is the AireSone Junior Device suitable for?2021-01-12T13:51:17+08:00

The AireSone Junior Device can be used by anyone above the age of three.

What is AireScore?2021-01-12T13:50:35+08:00

Based on your child’s heart rate and respiratory rate, a 5-point scale AireScore will reflect their overall well-being. At AireScores 3 and below, you will receive a notification for your attention.

What comes in the AireSone Junior box?2021-01-12T13:56:23+08:00

You will receive a Sensor, three Silicone Patches, a Docking Station, a charging cable, a power adapter, a patch holder and a user manual. If you ordered additional Silicone Patches, you will receive them in a separate box.

What is the difference between the Sensor and the Silicone Patch?2021-01-12T14:14:15+08:00

The Sensor listens to your child’s chest sounds and interprets them into respiratory and heart rate readings. The Silicone Patch allows the Sensor to be comfortably placed onto your child’s chest.

While the Sensor can be reused repeatedly, the Silicone Patch can only be used until the adhesive wears off. If so, new Silicone Patches will need to be purchased.

NOTE: The adhesive and the Silicone Patch are hypoallergenic. However, if the patch causes your child any skin irritations, consult a medical professional immediately.

Is the AireSone Junior Device a medical device?2021-01-12T14:14:38+08:00

The AireSone Junior Device is a consumer product that provides parents with real-time tracking of their child’s respiratory rate and heart rate. The AireSone Junior Device is not an FDA-approved medical device and is not intended to diagnose, treat, cure, or prevent any disease, including Asthma and Sudden Infant Death Syndrome (SIDS).

Does the AireSone Junior Device guarantee the safety of my child?2021-01-12T14:15:37+08:00

No. The AireSone Junior Device is a consumer respiratory wellness device that aims to provide parents with insights into their child’s well-being. Unlike a medical device, the AireSone Junior Device is not designed to diagnose, cure, treat or prevent any health condition. Parents are still responsible for their own child’s health and well-being.

Using the Device

What does the light on the Docking Station mean?2021-01-18T17:23:40+08:00

Setting up the AireSone Junior Device
Purple (Glowing)

The Docking Station is waiting to be connected to the internet

Purple (Flashing)

The Docking Station is in the process of connecting to the internet

Charging the Sensor
Green (Slow Pulse)

The Sensor is charging

No Light

The Sensor is fully charged

Sensor is off the Docking Station
Blue (Glowing)

The Sensor is off the Docking Station

Blue (Slow Pulse)

The Sensor has lost connection

Possible reasons are:

  • It is out of battery,
  • It is out of range and/or
  • It is not in place
How do you wear the Sensor?2020-10-05T14:32:06+08:00

Follow these steps to attach the Sensor onto the right side of your child’s chest:

  1. Peel off the plastic film at the back of the Silicone Patch. 

  2. Place the Sensor into the empty pocket of the Silicone Patch with the bear icon facing downwards. Ensure the white disk on the Sensor is facing you. 

  3. Once the Sensor is inside the Silicone Patch, proceed to place the patch together with the Sensor onto the right side of your child’s chest.

Can the Sensor be worn to sleep?2020-10-05T14:32:14+08:00

Yes! The Sensor is designed with comfort in mind and can therefore be worn to sleep without affecting sleep quality. The device is only 0.4 inches (10mm) in height so the Sensor is barely noticeable! You could even sleep on your stomach while the Sensor is on your chest!

Can the Sensor be used on-the-go?2020-10-05T14:42:04+08:00

No. You need to ensure that the Sensor is in close proximity to the Docking Station at all times. The Docking Station will also need to be constantly connected to a power supply in order for it to function.

How long does the adhesive on the Silicone Patch last?2021-01-08T11:55:12+08:00

Our Silicone Patches are reusable up to 4 times with everyday use. However, if the patch on the sensor is no longer adhesive and does not stay on your child’s chest, it is an indication to replace it.

Does the AireSone Junior Device work with twins/multiples?2021-01-12T13:51:42+08:00

Each child will need their own separate and complete AireSone Junior device as well as their own separate accounts in the AireSone App. 

Unfortunately currently, the AireSone App is unable to add multiple child profiles and track data from multiple Sensors all within the same account. You would therefore need to create two or more separate accounts on the AireSone App if you have more than one child.

Maintaining the Device

Is the Docking Station waterproof?2021-01-12T14:16:21+08:00

The Docking Station is not waterproof. Do not submerge the Docking Station in water. Only use a slightly damp cloth to wipe the Docking Station clean. Before cleaning, always disconnect the Docking Station from the power supply to prevent electrical shocks.

Is the Sensor waterproof?2021-01-12T14:17:09+08:00

The Sensor is splash-proof but not waterproof. Do not submerge the Sensor in water. Only use a slightly damp cloth to wipe the Sensor clean. Ensure you dry it before you place it back onto the Docking Station to be charged.

Purchase and Shipping

Is the AireSone Junior Device shipped internationally?2021-01-12T14:17:51+08:00

At this time, the AireSone Junior Device only ships to the United States and the United Kingdom.

Will the AireSone Junior Device be covered by a warranty?2021-01-12T14:18:48+08:00

Yes! The AireSone Junior Device comes with a free 1-year warranty from the date of purchase. Please refer to the user manual found in the box for further details regarding the warranty policy. 

Technical Information

What are the technical specifications of the AireSone Junior Device?2021-01-21T10:11:25+08:00

  • 10 hour battery life

  • Fully charged in 2 hours

  • Suitable for 3-year-olds and above

  • Dimensions of Sensor: 1.23 inches in diameter, 0.4 inches in thickness

  • Weight of Sensor: 0.35 ounces or 10g

  • Weight of Docking Station: 1.69 ounces or 48g

  • Packaged Weight: 15 ounces or 425g

  • Dimensions of Docking Station: 4.13” L X 2.09” W  X 0.95” H

  • The AireSone App requires iOS 12.0 or later / Android 8.0 or later

  • Wi-Fi required for AireSone App

  • Currently, the AireSone App is not compatible with Xiaomi phones, Huawei phones or any other smartphones by Chinese brands

  • Uses lithium-ion rechargeable battery

  • FCC Certified, meets RoHS Compliance and EU Safety Standards

  • Manufactured in Singapore

Can the AireSone Junior Device work without Wi-Fi?2021-01-12T14:22:34+08:00

The AireSone Junior Device requires a stable Wi-Fi connection. Without it, you will not be able to view your child’s respiratory rate and heart rate readings on the AireSone app.

App-related

Is the AireSone App compatible with all devices?2021-01-13T14:27:40+08:00

No. Unfortunately, at present, the Airesone App is not compatible with Xiaomi phones, Huawei phones, or any other smartphones by Chinese brands.

Why is my AireSone App not loading?2020-10-05T14:39:14+08:00

First, check that you have updated the AireSone App to its latest version on the App Store or Google Play.

Secondly, ensure that there is sufficient memory in your phone or tablet to run the AireSone App.

If you still encounter issues with the AireSone App, feel free to contact the AireSone customer support team at support@airesone.com.

Why is there no reading available on the AireSone App?2021-01-12T14:28:25+08:00

Below are steps you can take if you’re unable to view readings on the AireSone App:

1. Ensure that both the Sensor and your phone or tablet is sufficiently charged.

2. Check the Wi-Fi connection on your phone or tablet.

3. Verify that the Docking Station is connected to the Wi-Fi.

4. Ensure the Sensor is properly placed on your child’s chest.

5. Ensure that the Docking Station is placed nearby the Sensor.

If you are still experiencing any problems with the setup or operation of the AireSone Junior Device, please refer to the troubleshooting guide in the User Manual. Otherwise email support@airesone.com.

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